Frequently Asked Questions
Everything you need to know about shopping at PEP Cell
What payment methods do you accept?
We accept all major credit and debit cards, instant EFT, and secure mobile payment options to ensure a smooth checkout experience.
How long does shipping take?
Standard delivery typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email or SMS.
Do your devices come with a warranty?
Yes, all our electronic devices come with a standard 12-month manufacturer warranty covering technical defects and hardware malfunctions.
Can I return a product if I change my mind?
You can return any unopened and unused product within 14 days of purchase for a full refund or exchange, provided the original packaging is intact.
Do you offer technical support for new devices?
Our team is available to assist with basic setup and troubleshooting. You can contact our support line or visit any PEP Cell branch for guidance.
Are the cellphones network-locked?
Most of our devices are open to all networks, but specific promotional handsets may be network-locked. Please check the product description for details.